Shipping FAQs and Rates
We determine the most economical shipping carrier for your order. Most items are shipped by Fed Ex Ground, UPS or USPS. Some larger items ship by truck carrier. We have adjusted our shipping methods to offer the best possible value.
If ordering standard items, you will pay only one shipping and handling charge that is based on the total value of your order per the chart below. There are some items which require additional shipping or handling charges due to their size or weight, including flagpoles, plume cases, racks/podiums, hat boxes, and headgear. Items with additional shipping charges are clearly marked on the product pages of our website.
Most items ship via Fed Ex Ground, UPS or USPS. Transit time depends on the service you select. Credit card orders are processed immediately and in stock items will ship within 24 hours. Packages typically arrive in 2-5 business days depending on your location. Custom items are produced and shipped as quickly as possible. If you need your order by a specific date, please consider upgrading your shipping to insure timely arrival. We cannot guarantee the exact arrival date of orders shipped using our Standard Service. Items shipped by truck carrier may take up to 2 weeks.
In order to get your order to you as quick as possible, many of the items we sell are shipped directly to you from their manufacturer. Because of this we do not always have immediate access to tracking information.
If you would like to check the status of your order, please feel free to call us at 1-800-421-7479 and we can check the status of your shipment.
In order to get your products out the door as quickly as possible, we do not print an invoice until after your entire order has shipped. An invoice will be emailed to the email address provided on your order once your entire order has shipped.
At American Band, we take great care packing and shipping your merchandise to insure your order arrives safely. If you suspect shipping damage when you receive your order, please take the following steps.
1. Ask the delivery driver to note the damage at the time of delivery if possible.
2. If the item was shipped via truck carrier, please note the damage on the bill of lading prior to signing. If the item appears to be badly damaged, please call American Band Customer Service at 1.800.421.7479 for further assistance before the driver leaves your facility.
3. Open all packages immediately and save all shipping and packing material.
4. Notify American Band’s Customer Service Department for replacement of your damaged items. Please call 1.800.421-7479 or email us a firstname.lastname@example.org
All orders are shipped via UPS, FedEx or Priority Mail International. Shipping costs on all international orders are quoted on an individual basis. If you place an order via our website, we will calculate the shipping costs and email a quote for your approval prior to processing the order. Any published shipping charges do not apply to orders shipped beyond the continental United States.
In all cases, the recipient is responsible for all duties and taxes levied by the local governing authority along with any costs associated with clearing the shipment with their respective customs authorities. We are not able to estimate these charges. If you need to estimate your local costs, we suggest you contact the appropriate authorities with your order information.
International orders may take additional time to process due to the completion of additional documents required for shipping and item availability as all items must come into our main warehouse before orders can be shipped. As a matter of practice, we ship all international orders once they are complete to minimize the shipping expense to our customers. If you require certain items to be shipped as soon as available, please notify us in writing and we will quote the shipping costs based on your requirements. Please note that shipping international orders in "multiple shipments" is considerably more expensive.